My career started as an aircraft maintenance engineer and later transitioned into marketing. This was decades back when social media was still evolving as a commercial space and marketers were still trying to figure out how to use it. I got interested in this field and started my own agency and served clients across South east Asia and the US. Thereafter I switched to employee mode and joined Cashfree where I headed the digital marketing team.
We are into full funnel marketing. We help eliminate leaks in the funnel to get maximum revenue out of the early leads they acquire.
There are two approaches to social media- paid and organic. Since revenue is now crucial for the social media channels, we are more dependent on paid campaigns.
Experimentation is crucial, we might have to do many experiments to understand what works best with our customers.
Engagement on posts becomes crucial that contributes to brand awareness. Apart from this, we use tools like Google Trends to figure out other related metrics like search volume.
Return on investment is crucial. Many things build over time. So we need to have faith and understanding and keep building on top of it.
Reporting is crucial and tools are emerging to make work easier. All stakeholders need to be aligned on what we are tracking- what is a good sign and what are bad ones. We are still evolving on that and trying to get there.
Email marketing usually gets a bad rep. I could find success in email marketing with personalization which is beyond using the first name and company name. Whether it is in B2B and B2C, if we can personalize with respect to browsing history, this way personalization can be leveraged to the highest potential.
In conversion rate optimization, tools are still evolving. People are trying various tools and experimenting with practices to get conversions at the top of the funnel.
There are different areas that might interest different individuals. If someone is starting out, then the best way is to start a blog that speaks about digital marketing and promote it. That’s how people initially learnt about marketing when there was not much material available. Some people wait for the right opportunity. Today, that’s not required.
We are in an age where we can’t help but be data driven. An important thing is when do we measure things from stages across the funnel and metrics like open rates. All these put together shows a holistic picture. You can’t improve what you can’t measure. When we know our scores, we always want to increase them.
I would choose a healthy mix of all the four depending on the businesses and the stage of growth the company is in.
Previously, there were static websites and we had to create 50 different landing pages. Now there are tools that help businesses generate website pages with personalization. This creates huge opportunities for businesses to create customized discussions instead of plain vanilla content.
There are different needs to be fulfilled for different stakeholders- each has their own north star. We can customize with language too. Language can also be a convincing factor.
Experimenting is important but it takes time. So you need to decide whether you have time for conducting let’s say 55 experiments to get the needed results.
Documenting our learning helps a lot so that we can always use it for future reference.